Terms of service
Last updated September 16, 2026
These terms describe how Pops Routine Auto Maintenance ("Pops," "we," "us") works and what you agree to when you book a visit. They're written in plain language on purpose. If anything here is unclear, call 470-567-5454 before booking.
1. Who we are
Pops Routine Auto Maintenance is a mobile routine-maintenance service operated by [LEGAL ENTITY NAME, LLC], a Georgia limited liability company, based in Norcross, Georgia. We perform light maintenance and repair at the customer's location. We are not a licensed repair facility, dealership, or roadside emergency service.
2. What we do and don't do
Our services are limited to the items on our published rate card: oil and filter changes, brake pads and rotors, spark plugs, batteries and jump starts, serpentine belts, oxygen sensors, filters, wiper blades, bulbs, fluid top-offs, spare tire swaps, and check-engine code scans.
We do not perform transmission service of any kind, suspension work (shocks, struts, control arms, ball joints), timing belts or chains, air conditioning service, wheel bearings, or any work that requires a vehicle lift. If your vehicle needs work outside our list, we'll tell you and, where we can, refer you to a shop. We may decline any job we judge unsafe to perform at your location.
3. Labor-only pricing and parts
Our prices are for labor only. You are responsible for the cost of parts, fluids, and consumables. You may supply the parts yourself, or you may ask us to source them for a flat parts-pickup fee. When we source parts, you pay the supplier's price at cost, and the parts receipt is issued in your name.
Because you own the parts, any manufacturer or supplier warranty on those parts is between you and the supplier. If you supply a part that is incorrect for your vehicle, defective, or incompatible, we may stop the job and the trip fee will apply.
Prices on our website and quoted by phone are estimates for standard vehicles. Vehicles with unusual access (for example, spark plugs requiring intake removal, seized fasteners, or heavily corroded components) may be re-quoted before work continues. No additional work will be performed without your approval.
4. Trip fee
A trip fee covers travel to your location and an inspection, including a check-engine code scan with written findings. The trip fee is waived when you book $100 or more of labor performed at the same visit. Visits more than 15 miles from Norcross incur a mileage charge as shown on our rate card.
5. Your location and what you provide
You agree to provide a safe, level, paved area to work on the vehicle: a driveway, a flat street where work is permitted, or a parking lot where you have the property owner's permission. We do not work on grass, gravel, or sloped surfaces. You are responsible for any permission required by your landlord, HOA, employer, or property manager.
The vehicle owner, or an adult authorized by the owner, must be present when work begins and must provide the keys. If, on arrival, the vehicle is not present, keys are unavailable, the area is unsafe or unlevel, or we cannot get access, the trip fee will be charged and the visit rescheduled.
6. Booking, cancellations, and weather
Bookings are made by phone, by our online form, or through our booking calendar. You'll receive a two-hour arrival window. You may cancel or reschedule at no charge with at least two hours' notice. Cancellations with less notice, or no-shows, are charged the trip fee.
Light rain does not affect most jobs. Brake and electrical work may be rescheduled in heavy rain or lightning at our discretion for safety. We'll contact you as early as possible if weather affects your visit.
7. Payment
Payment is due in full when the work is completed, by card, cash, or Zelle. No deposit is required to book. You'll receive an itemized receipt showing labor, and the parts invoice when we sourced the parts. Unpaid balances may be subject to collection and, where permitted by Georgia law, a mechanic's lien.
8. Check-engine scans and diagnostic limits
A code scan reads stored diagnostic trouble codes and reports what they commonly indicate. It is not a full diagnosis. Some codes require shop-level testing to confirm a root cause, and we'll tell you when that's the case. Repairs made based on a code scan are performed at your request; we do not guarantee that a scan identifies every issue with a vehicle.
9. Workmanship guarantee
We guarantee our labor for 90 days from the date of service. If a job we performed fails within that period because of our workmanship, we will return and correct it at no labor charge. This guarantee does not cover parts (see Section 3), damage caused by parts you supplied, pre-existing conditions, wear items, or problems unrelated to the work we did.
10. Old parts and fluids
We remove and properly dispose of or recycle old parts, batteries, and used oil unless you ask to keep them at the time of service.
11. Limitation of liability
We carry garage liability and garagekeepers insurance. To the fullest extent permitted by Georgia law, our total liability for any claim arising from our services is limited to the labor amount you paid for the visit in question, except where our insurance responds to a covered loss. We are not liable for indirect or consequential losses such as loss of use, towing, rental cars, or lost income. Nothing in these terms limits liability that cannot be limited under applicable law.
12. Pre-existing conditions
Vehicles brought to us often have wear and existing issues. We are not responsible for pre-existing damage, corrosion, previously stripped or seized fasteners, or failures of components we did not work on. We'll note any such conditions we find and let you know before proceeding.
13. Communications
By providing your phone number, you agree that we may text or call you about your booking, quotes, arrival updates, and receipts. Message and data rates may apply. Reply STOP to any text to opt out of non-essential messages. Our phone line is answered by an automated assistant named Sarah; calls may be recorded for quality and scheduling accuracy.
14. Privacy
We collect only what we need to serve you: name, contact details, service address, and vehicle information. We don't sell your information. We use a third-party platform to manage bookings and messages, which stores this information on our behalf.
15. Changes to these terms
We may update these terms from time to time. The version posted at the time you book applies to that visit.
16. Governing law
These terms are governed by the laws of the State of Georgia. Any dispute will be handled in the courts of Gwinnett County, Georgia.
17. Contact
Pops Routine Auto Maintenance
Norcross, GA
470-567-5454
[email protected]